Due to a high volume of seasonal orders we are experiencing longer than normal production times. We appreciate your patience while we work on crafting your custom frame. Thank you for your order with us!

Lead Times for New Orders:

Please allow 3 weeks from the date ordered for the following products to ship:

The following specialty items take up to 5 - 6 weeks to ship:

🚚 Once your order ships, you will receive an email with tracking info and can expect another 1 to 5 days of transit time in the continental U.S. (depending on your address).

Orders shipping to Hawaii, Alaska, or Canada can take up to two weeks in transit.

Frames are packaged to ensure safe delivery and will ship from our New York facility via USPS, UPS, or FedEx. We are only able to ship frames directly to a PO box if they are small to medium in size.

Our e-Gift cards can be delivered instantly and make great last minute gifts 🎁

Each order has a Status Page, you can find a link to it in your order confirmation email (check your spam folder if you do not see it).

This page provides an update on production and shipping status, please contact us if you need a more exact ETA or have a specific deadline.

Note that during November, December and January, lead times may increase by several days. For any major gifting holidays like Mother's Day or Christmas, we will list an "order by" date for arrival before the holiday.

Sign up for an account to receive advance notice of any gifting deadlines, learn about new products first and join our rewards program.