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Shipping ETAs & Order Updates

How will my order ship and when will it arrive?

Level Frames avatar
Written by Level Frames
Updated over a week ago

Current Production Times

You can expect the following turnaround times for new orders to ship:

  • Framed Photos & Collages - 3 to 5 days

  • Custom Frames (framing at home) - 3 to 5 days

  • Custom Frames (sending art to us) - 1 to 2 weeks after items have been received

  • Framed Artwork and Vinyl Records - 1 to 2 weeks

  • Any frame larger than 40" - 1 to 2 weeks

  • Physical Gift Cards - 2 to 3 days

  • Memo Boards - 1 to 2 weeks

๐Ÿšš Once your order ships, you will receive an email with tracking info and can expect another 1 to 5 days of transit time in the continental U.S. (depending on your address).

Orders shipping to Hawaii, Alaska, or Canada can take up to two weeks in transit.

Please let us know in the Special Instructions field at checkout if you have a specific deadline -- weโ€™ll try our best to accommodate or let you know if we will miss it.

Frames are packaged to ensure safe delivery and will ship from our New York or Oregon framing facilities via USPS, UPS, or FedEx. We are only able to ship frames directly to a PO box if they are small to medium in size.

Our e-Gift cards can be delivered instantly and make great last minute gifts ๐ŸŽ

Checking Your Order Status

Each order has a Status Page, you can find a link to it in your order confirmation email (check your spam folder if you do not see it).

This page provides an update on production and shipping status, please contact us if you need a more exact ETA or have a specific deadline.

Holiday Lead Times

Note that during November, December and January, lead times may increase by several days. For any major gifting holidays like Mother's Day or Christmas, we will list an "order by" date for arrival before the holiday.

Sign up for an account to receive advance notice of any gifting deadlines, learn about new products first and join our rewards program.

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