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Shipping ETAs & Order Updates

How will my order ship and when will it arrive?

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Written by Level Frames
Updated yesterday

πŸŽ„ Holiday Lead Times

Order the following items by 12/6 for delivery before Christmas

Due to a high volume of holiday orders, please allow extra time for production.

Our current estimated turnaround times for new orders to ship are as follows:

  • Framed Photos & Collages - 8 to 10 days

  • Custom Frames (framing at home) - 8 to 10 days

  • Framed Artwork and Vinyl Records - 1 to 2 weeks

  • Physical Gift Cards - 2 to 3 days

The following specialty items may not ship until after Christmas:

  • Frames with a Sandwich or Elevated Float

  • Frames larger than 40"

  • Custom Frames (Sending art to us)

  • Memo Boards (ETA January)

🚚 Once your order ships, you will receive an email with tracking info and can expect another 1 to 5 days of transit time in the continental U.S. (depending on your address).

Orders shipping to Hawaii, Alaska, or Canada can take up to two weeks in transit.

*Canada orders are delayed due to the Canada Post Strike

Note that due to the influx of holiday orders, we are unable to accommodate any rush requests. Frames are packaged to ensure safe delivery and will ship from our New York facility via USPS, UPS, or FedEx. We are only able to ship frames directly to a PO box if they are small to medium in size.

Our e-Gift cards can be delivered instantly and make great last minute gifts 🎁

Checking Your Order Status

Each order has a Status Page, you can find a link to it in your order confirmation email (check your spam folder if you do not see it).

This page provides an update on production and shipping status, please contact us if you need a more exact ETA or have a specific deadline.


Holiday Lead Times

Note that during November, December and January, lead times may increase by several days. For any major gifting holidays like Mother's Day or Christmas, we will list an "order by" date for arrival before the holiday.

Sign up for an account to receive advance notice of any gifting deadlines, learn about new products first and join our rewards program.

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