Placed an order but changed your mind or need to make changes?
If you are able to reach out before we've started production - typically within one business day - you may cancel your order and receive a full refund (or credits towards a future order if you prefer).
The best way to reach us is via hello@levelframes.com or the chat button on our site. You can also call us as at (800) 804-2495.
If your order is already in production (meaning we've cut the materials and have begun or completed assembly), we can refund you 70% of your order total.
This covers the materials and labor we've spent, which are difficult to restock due to the custom, made-to-order nature of each frame. For the same reason, we cannot accept returns or provide refunds if we've shipped your frames and they arrive as ordered and without any visible defects.
If you haven't placed an order yet but are still unsure about our policies, check out our Happiness Guarantee or the full Terms of Service that cover each purchase.
Happy framing!