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Shipping ETAs & Order Updates

How will my order ship and when will it arrive?

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Written by Level Frames
Updated this week

๐ŸŽ„Holiday Lead Times

Orders placed today will arrive in January.
(except for e-gift cards which make great last-minute gifts).

If you placed an order Before December 7th for any of the following items, you can expect delivery by the 23rd within the continental US:

  • Framed Photos & Collages

  • Custom Frames (framing at home)

  • Framed Artwork and Vinyl Records

Due to holiday demand, the following specialty items ordered any time in December will not ship until after Christmas:

  • Frames with a Sandwich or Elevated Float

  • Frames larger than 40"

  • Custom Frames (sending art to us)

  • Memo Boards

๐Ÿšš Once your order ships, you will receive an email with tracking info and can expect another 1 to 5 days of transit time in the continental U.S. (depending on your address).

Orders shipping to Hawaii, Alaska, or Canada can take up to two weeks in transit.

*Canada orders are delayed due to the Canada Post strike

Note that due to the influx of holiday orders, we are unable to accommodate any rush requests. Frames are packaged to ensure safe delivery and will ship from our New York facility via USPS, UPS, or FedEx. We are only able to ship frames directly to a PO box if they are small to medium in size.

Our e-Gift cards can be delivered instantly and make great last minute gifts ๐ŸŽ

Checking Your Order Status

Each order has a Status Page, you can find a link to it in your order confirmation email (check your spam folder if you do not see it).

This page provides an update on production and shipping status, please contact us if you need a more exact ETA or have a specific deadline.


Holiday Lead Times

Note that during November, December and January, lead times may increase by several days. For any major gifting holidays like Mother's Day or Christmas, we will list an "order by" date for arrival before the holiday.

Sign up for an account to receive advance notice of any gifting deadlines, learn about new products first and join our rewards program.

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