In general, you can expect the following turnaround times for new orders to ship in January 2021.
- Quick Ship Framed Photo - 3 to 4 business days
- Framed Photos - 7 to 10 business days
- Custom Frames (framing at home) - 7 to 10 business days
- Custom Frames (sending art to us) - 10 to 14 days after items have been received
- Framed Vinyl Records - 1 to 2 weeks
For framed vinyl records that we may need to acquire, or if you are sending us items for In-Studio framing, please allow a little extra time.
Once your order ships, you will receive an email with tracking info, and can expect another 1 to 6 days of transit time depending on your address.
Checking Your Order Status
Each order has a Status Page, you can find a link to it in your order confirmation email (check your spam folder if you cannot find it). This page provides an estimate of production and shipping time, please let us know if you need a more exact date.
Normal Lead Times
Normally it takes around 2 to 3 days to produce the frames in your order, and shipping adds another 1 to 5 business days of transit depending on the destination.
During November, December and January, lead times may increase by a few days. Please let us know in the Special Instructions field at checkout if you have a specific deadline -- we’ll try our best to accommodate, or let you know if we will miss it.
In general, you should expect to receive your frames in 4 to 10 business days, unless otherwise specified or during peak holiday season. In some cases, framed vinyl records and certain artwork we need to acquire directly from an artist may take a little longer.