Given new health and safety protocols at our framing studios, turnaround times are running a little beyond the usual 1 week. Please allow the following lead times for new orders to ship, and let us know if you have any specific deadlines.
- Custom Frames (Framing at home) - 5 to 7 business days
- Custom Frames (Sending art to us) - 2 to 4 weeks
- Framed Photos - 7 to 9 business days
- Framed Vinyl Records - 2 to 3 weeks
Once your order ships, you will receive an email with tracking info, and can expect another 1 to 5 days of transit time depending on your address.
Each order has a Status Page, you can find a link to it in your order confirmation email (check your spam folder if you cannot find it). This page provides an estimate of production and shipping time, please let us know if you need a more exact date.
For more details, see our updated lead times during the Coronavirus outbreak
Normal Lead Times
It takes around 2 to 3 days to produce the frames in your order, and shipping adds another 1 to 5 business days of transit depending on the destination.
During November and December, lead times may increase by a few days. Please let us know in the Special Instructions field at checkout if you have a specific deadline -- we’ll try our best to accommodate, or let you know if we will miss it.
In general, you should expect to receive your frames in 4 to 10 business days, unless otherwise specified. In some cases, framed vinyl records and certain artwork we need to acquire directly from an artist may take a little longer.