Cancelling an Order

Our policies for cancelling an order after it's been placed

Level Frames avatar
Written by Level Frames
Updated over a week ago

Placed an order but changed your mind? 

You may cancel it if you are able to communicate the cancellation to us before the products in the order have been put into production (typically within 24 hours). 

The best way to reach us is via or the chat button on our site. You can also call us as at (800) 804-2495.

If your order is already in production (meaning we've cut the materials and have begun or completed assembly) , we can refund you 70% of your order total

This covers the materials and labor we've spent which are difficult to restock due to the custom, made-to-order nature of each frame. For the same reason, we cannot accept returns or provide refunds when we ship your frames and they arrive as ordered and without any visible defects. 

If you haven't placed an order yet but are still unsure about our policies, check out our Happiness Guarantee or the full Terms of Service that cover each purchase.

Happy framing!

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