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Damaged or Incorrect Frames Received
Damaged or Incorrect Frames Received

What to do if your frames do not match what you ordered or show up with damage

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Written by Level Frames
Updated over a week ago

Shipping Damage and Other Issues

Each frame is thoroughly inspected before being packed, and we add as much protection to the packaging as we can reasonably provide. Once an order leaves our studio, though, it's out of our hands. Damage to the frames is rare but may occur during transit.

If you do discover damage or anything else unexpected when you unpack your order, let us know right away using the following form:

In addition to describing the damage or issue, the form will ask you to include a few photos so that we can see what happened and come up with the best possible solution.

Please also hold onto the packaging. We may need it to complete a damage claim with the carrier, or for sending back your frames if necessary. 

Under our Happiness Guarantee, we will replace any frame that reaches you with shipping damage or a defect in craftsmanship, or if it doesn’t match the artwork dimensions specified in the order.

Incorrect Frame Specs

If the frame is undamaged but does not match what you ordered, or there are missing items, please let us let us right away using the same form.

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