Each frame is thoroughly inspected before being packed, and we add as much protection to the packaging as we can reasonably provide. Once an order leaves our studio, though, it's out of our hands, and damage to the frames may occur during transit.
If you discover any damage when you unpack your frames, let us right away via chat or at firstname.lastname@example.org.
In addition to describing the damage or issue, Please include photos showing the entire frame including the damaged sections. This will allow us to understand the issue and come up with the best possible solution.
Please also hold onto the packaging. We may need photos of the box to complete a damage claim with the carrier, and may also use it for sending back your products if necessary.
Under our Happiness Guarantee, we will replace any frame that reaches you with shipping damage or a defect in craftsmanship, or if it doesn’t match the artwork dimensions specified in the order.
Incorrect Frame Specs
If the frame is undamaged but does not match what you ordered, please let us let us right away via chat or at email@example.com. Photos will also be helpful so that we can see what went wrong and come up with a fix.